Notes:

1. This can only be done via the portal, not on the terminal or mobile application.

Instruction Steps:

1. Log in to the Pitstop Portal: https://portal.pitstop.my/
2. On the Side Menu, scroll down to “WhatsApp”and click on the drop down arrow.
3. Then click on “Blast” and go to the “Create Blast” button.
   
   
4. The form details will appear and fill in all the details required.
   
5. You also can use the existing template if you made it before or can create the new template.
6. For creating a new template, you can fill in the Template Name, Language, Header, and Body Message and you can review the message how it looks.
   
7. For recipients, you can click the “Change Selection” then you can search the customer name that you want to send or the all customers that have come to your shop.
8. You also can filter the customer based on the option provided.
9. Once done, you can click the  “Confirm Selection” button  then click the “Save” button.
10. Then, the draft blast will appear to review the credit summary and message preview, then you can click the “Submit for Approval & Send” button.
    
    
11. Tick the approval button once you are confirmed to send the messages to the customer and click the “Submit for Approval & Send” button.
12. The message will need approval and pending. You also can cancel the blast if there is anything wrong.
    

1. Once approved, the status message will appear and you can see if the customer read your messages.
   
   
2. Your customer will receive the messages thru WhatsApp.