Notes:

1. This can only be done via the portal, not on the terminal or mobile application.
2. There are two ways to cancel or reschedule the appointment which is through Pitstop Portal or Appointment Reminder.

Instruction Steps:

i) Through Pitstop Portal

1. Log in to the Pitstop Portal: https://portal.pitstop.my/
2. On the Side Menu, click on “Appointments”.
3. To view your scheduled appointments, click on the “ALL” tab. This will display a full list of all entries.
4. Click on the specific “ID” to view the details for that customer's appointment.  
5. Within the Appointment Details page, you have the option to “Cancel” or “Reschedule” the appointment as needed.
6. To reschedule the appointment, click on the “Reschedule”.
7. Choose the available new date and time and click on “Confirm”. Your customer will receive a confirmation message through WhatsApp.
8. They also can click on “View Appointment" if they want to view, cancel or reschedule their appointment.
9. To cancel an appointment, click on “Cancel Appointment”.
10. Enter the reason for cancellation (Optional), then click the “Delete” button and the status appointment will become Cancelled.
11. Your customer also will receive the cancellation message thru WhatsApps and they can click on “Message Branch” if they have any inquiries about the appointment.

ii) Through Appointment Reminder.

1. Your customer can cancel or reschedule their appointment by clicking on “View Appointment”
2. To reschedule the appointment, click on “Reschedule” at the Appointment Details page.
3. They can select the new available date and time.
4. Review the rescheduled appointment. Then, click on the “Confirm Booking” button.
5. The new appointment needs to be approved.
6. Once approved, your customer will get Appointment Confirmation thru WhatApps.
7. To cancel the appointment, your customer can click on “Manage Appointment”.
8. It will appear Appointment Details page, then click on the “Cancel Appointment” button.
9. Click on “Cancel Appointment” if they want to continue cancelling appointments.
10. Then, the appointment  status will be Cancelled.